Refund and Returns Policy

OfficeRat.ca Software Hub

Dear valued customers of OfficeRat.ca Software Hub,

We would like to kindly remind you that making a purchase at OfficeRat.ca Software Hub does not entitle you to warranties for your computer or laptop, nor does it include technical support, diagnosis, or repairs for your devices. We want to emphasize that we are not responsible for the regular maintenance, glitches, error messages, malfunctioning software, licensing, activation, or genuine software warnings on your systems.

Please understand that any issues you are experiencing are not a result of our software. We assure you that we thoroughly test all our software products to ensure they are fully functional and compliant. Therefore, we cannot be held accountable for any computer failures, component malfunctions, or performance issues, as these are not related to your purchase at our store.

It is important to take ownership of your computer problems and seek assistance from someone with the relevant expertise, such as a friend or family member knowledgeable about computers. However, please note that we do not offer advice or assistance for computer repairs.

We appreciate your understanding in this matter and hope that this clarifies our position regarding requests for refunds or assistance with issues unrelated to your shopping experience at OfficeRat.ca. Our focus is on providing high-quality products and services, and we appreciate your continued support.

Thank you for being a valued customer of OfficeRat.ca Software Hub.

Warm regards,
OfficeRat.ca Software Hub Team

Attention! There is no technical support provided for Adobe Acrobat Pro PDF program

Product downloads will expire after 30 days.

or any other software. You must go to the forum https://adobeacrobat.cc for any questions, it’s $25 year

for VIP membership allowing you to post your concerns. We will not reply to any technical support.

All instructions have already been provided. Sharing of software is prohibited. All software is for personal, individual use only for one

PC only unless otherwise described. There is no warranty. If you installed the software on a friends computer there is no warranty and we will not answer any requests for help. Individual use means no sharing of software. Did you read our privacy policy and our refund policy?

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

You have 30 days to download your software. If you have already downloaded the software once then we are under no obligation to provide another

download. This rule is non-negotiable as it prevents customers who keep redownloading software from installing it on multiple computers. If you have formatted your hard drive or replaced any components in your computer and need to reinstall the software, then you may use the original file that you downloaded to reinstall the product. Making claims that the software deactivated or is stating there is a trial period is not accepted.

We have tested all our software extensively. It’s pre-activated and it does not deactivate on its own. It’s your responsibility to follow the instructions provided in the download package word for word so that you don’t experience any issues. This software is provided without warranty. We have developed the software to be pre-activated, have tested each software personally on our own computers and never experienced any deactivation.

If you have since then installed Adobe genuine service or adobe reader or any Adobe Genuine reporting software that reports back to Adobe whether your products are on subscription or not that is all on you. There is no warranty and no tech support. We do have two forums that you can join to ask other users for assistance but sharing or providing paid for product downloads is prohibited and you will be banned for sharing your purchase with someone else or by posting a link to free software in our forums. Any advertising or spam or hateful speech will also result in immediate purging of all postings under your username and ban of your account and possibly even your IP blacklisted so that you can no longer visit the store or any of our forums.

If you purchase from our store you automatically agree to our returns and refund policy when you accept the terms and conditions at checkout.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Digital Products
Before making a purchase, carefully read the business’s return and refund policy to understand our specific terms and conditions. By checking the Terms and Conditions box during placing your order you automatically agree to our refund policy.
When it comes to purchasing digital products, such as software, ebooks, and downloadable content, it’s important to understand the refund policies in place. Many businesses have a strict no refund policy for digital products, meaning that once you have access to download the product, there are no refunds available.
Our No refund policy for digital products is a clear statement from us that we do not provide refunds after a customer has purchased and gained access to the product. This policy explains the terms and conditions surrounding returns, refunds, and exchanges. It’s important for consumers to familiarize themselves with these policies before making a purchase.
The Rationale Behind our No Refund Policy
Fraud Prevention: No refund policies help protect businesses from return fraud, where customers may try to take advantage of the return process. Preventing Return Fraud: No refund policies help protect businesses from fraudulent activities, such as customers requesting refunds after using or accessing the product.
There are several reasons why our business implemented a no refund policies for digital products. Let’s take a closer look at some of these reasons:
Cost Savings: Managing returns and refunds can be a time-consuming and costly process for businesses. By implementing a no refund policy, businesses can save on administrative costs associated with processing refunds.
Simplifying Customer Service: Having a clear no refund policy simplifies customer service processes by eliminating the need for customers to go through the return and refund process.
Exchanges are not allowed on downloadable products, these are products that you have received access to download.
If you chose to file a dispute to your financial institution we will refer to this policy which is available to you. You must read and agree to prior to purchase. If you continue to dispute the purchase, your account will be immediately locked and you will be banned permanently from the store. All digital goods and software Products are non returnable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our {website form}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {website form} and send your item to: {non-returnable}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {non returnable}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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